Privacy Policy

What does our website do

Our website is designed to help you save money and time by comparing quotes from multiple Suppliers. We enable you to find information and also request quotations for products and/or services. We then connect your request with Suppliers who are able to provide quotes for you to compare.

How does our website work

As as visitor to our Website if you are interested in receiving quotes for a particular product and/or service you can fill in one of our quote request forms.

We then use our technology to connect you to one or more relevant Suppliers. We will share the information you have provided in your quote request form with one or more Supplier partner(s) who will then reach out and contact you independently themselves to provide you with quotes.

As part of our service we may contact you via telephone in order to confirm your requirements and to ensure that the details we have received are accurate, before passing them on to Supplier partners.

When submitting a request we provide a consent confirmation statement where you will be able to view the Supplier(s) we may connect you with before you request and accept these terms.

There is no obligation for you to accept any quote or purchase any products and/or services from our Supplier partners.

In order to make sure that your data is handled securely and used for the correct purpose, we have a legal agreement in place with each Supplier we work with to ensure that they will safeguard your data and handle it in line with GDPR and not share it with any other third parties.

Who are we

ProInteractive Ltd is the website owner and is a company registered in England and Wales (company number: 10223051), whose registered office address is at Castle House, Castle Street, Guildford, England, GU1 3UW.

For the purposes of the General Data Protection Regulation (the “GDPR”),

ProInteractive Limited is registered with the UK Information Commissioner’s Office (ICO) under registration number ZA34932.

How we collect your data

When using our quote request form we will ask you for your contact detail information, which may include a combination or all of the following information:

  • Full Name
  • Company Name
  • Email
  • Telephone
  • Address

Our quote request form will also ask you for information regarding your specific requirements for a product and/or service. Please note we may change our quote request forms without notice, but at all times the information we are requesting will be visible on the website and form.

During telephone communications we record and store call recordings securely. We may share this recording with a Supplier(s) in order to validate your quote request.

As part of your quote request we will log your IP address. We may share this IP address with a Supplier(s) in order to validate your quote request.

How we use your data

We use your data/information in the following ways.

To connect you with Suppliers

In order to connect you to Suppliers, we will need to share your quote request details with one or more Suppliers. Suppliers will use this information to contact you via email, telephone, SMS or other forms of communication methods.

Your data will be securely captured on our Website and transferred via our technology using HTTPS encryption protocol, which means Hyper Text Transfer Protocol Secure (HTTPS) which is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

At any time you will be able to opt-out of receiving communications directly from any Suppliers that contact you.

To Contact you to verify your requirements

We may call you via the telephone details provided on your quote request form to confirm that we have captured your details and requirements accurately before passing them on to one or more Suppliers.

To create custom and lookalike/similar audiences

We use advertising platforms to build and create lookalike audiences that may interested in similar products or services. These audiences are created by the advertising platform and we do not directly pass any identifiable data that we receive from you on to them.

Working with Services Partners

We work with a number of Service Partners, who process data on our behalf. These include cloud storage providers, email providers and other communication providers. Each Service Partner we work with has standard data processing agreements and/or a specific contract with us that ensures that your data is processed securely.

To track and improve our marketing performance

We may use non-identifiable data that does not include your personal information as part of our technology to provide insights into our marketing and to identify optimisation opportunities for us to deliver a better service to future website Users.

To email you

We may email you to provide more information regarding your quote request or to provide additional information and/or offers on other products or services that you may be interested in. At any time you will be able to opt-out of receiving this communication.

We use Cookies

Cookies are used by millions of websites across the globe in order to ensure the website operates efficiently and to provide performance information.

The majority of widely used web browsers provide control options around these cookies, including blocking & delete options. Please visit your web browser settings or enquire with your web browser regarding this.

The Cookies we use include:

Cookie

Reason

Google Analytics

We use Google analytics to monitor website activity in order to optimise performance and your user experience.

HotJar

We use HotJar for website performance and user experience optimisation.

Data Retention, Storage & Transfers

Our technology infrastructure is configured to store data within the European Economic Area (EEA), meaning that your personal data is stored by us inside the EAA.

We may share your data with Supplier and Service partners that are outside the EAA in order for us to provide our service and quotes to you. In all cases we ensure that all of our Supplier or Service partners are in agreement with GDPR standard clauses that cover the transfer and storing of data outside of the EAA.

We retain and store data as long as necessary for the purpose for which it was initially collected and to fulfil legal requirements. Data that we collect is retained in order to resolve any queries that we may have from Suppliers and is automatically deleted after a maximum period of 1 year from the date of collection, during the following calendar month.

Legal grounds for processing

Under GDPR legislation the lawful bases for processing your personal data include:

Consent – the individual has given clear consent for you to process their personal data for a specific purpose.

Contract – the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

Legal obligation – the processing is necessary for you to comply with the law (not including contractual obligations).

Vital interests – the processing is necessary to protect someone’s life.

Public task – the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

Legitimate interests – the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks).

Below is outlined the legal basis for our processing of your data:

Purpose

Lawful Basis

To connect you with relevant Suppliers

 Consent & Legitimate Interests

To Call you to confirm your Quote Request details and/or requirements

Consent & Legitimate Interests

Collecting and sharing your IP address

Consent & Legitimate Interests

Automated decision making

Legitimate Interests

Collecting and sharing call recordings with Suppliers

Consent & Legitimate Interests

To track and improve our marketing performance

Legitimate Interests

To email you about additional products or services that you may be interested in.

Consent & Legitimate Interests

Your rights

Under the GDPR, you have a number of rights:

Right of access – You can request a copy of the data that we hold about you.

Right of rectification – You can request that correct or amend any data that we hold you that is incorrect.

Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).

Right to object to or restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

Right of data portability – Request a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

Right to withdraw consent – In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

Exercising your rights

If you wish to exercise any of your other rights under the GDPR, please email us at data@prointeractive.com.

Last Updated

23/01/2021